Return & Refund Policy

Your satisfaction with your Rajgharana Central saree is our highest priority. We want you to love your purchase as much as we loved creating and curating it.

Return Eligibility Window

We accept return requests on eligible sarees within 7 days of delivery. To qualify for a return, the saree must fulfill the following conditions:

  • The saree must be completely unworn, unwashed, and undamaged.
  • All original brand tags, labels, and protective packaging must remain intact and attached.
  • The unstitched blouse piece must remain unstitched, uncut, and unaltered from its original form.
  • Customized, stitched, or fall-pico finished sarees tailored specifically upon request are non-returnable.

Damaged, Defective, or Incorrect Items

In the unlikely event that you receive a saree with a manufacturing defect, physical transit damage, or an incorrect item, please notify us within 48 hours of delivery. Please share clear photographs or a short video showing the issue along with your order number to info@rajgharanacentral.com or via our Contact Us form. We will arrange a prompt replacement or full refund.

How to Initiate a Return

  1. Reach out to our customer support team via our Contact Us page or email us at info@rajgharanacentral.com with your Order ID and reason for return.
  2. Our team will review your request within 24 to 48 business hours and provide shipping instructions or arrange reverse pickup where available.
  3. Carefully pack the saree in its original packaging along with any accessories and tags.

Refund Processing & Timelines

Once the returned saree is received and inspected at our quality center:

  • Online Payments (Credit/Debit Card, UPI, Net Banking): Refunds are credited back to the original source account within 5 to 7 business days following inspection approval.
  • Cash on Delivery (COD): For COD orders, our customer team will request your preferred bank account or UPI details to transfer the approved refund directly via NEFT/UPI within 5 to 7 business days.

Order Cancellations

You may request cancellation of an order before it has been dispatched from our facility by contacting us immediately. Once an order is dispatched and a tracking number is generated, the shipment cannot be cancelled and must be processed under our standard return procedure.